Technical Support Specialist (First Level)

Technical Support Specialist (First Level)

Job description:
We are looking for a Technical Support Specialist to provide enterprise-level assistance to our customers. To be qualified for this role, you should have fluent English communication skills, proven experience in JIRA.
Job responsibilities
• Responding to support requests raised through the aforementioned support Jira projects
• Working with issue reporters, as necessary to help understand and resolve a given issue
• Resolving issues in a timely manner, based on issue severity
• Providing clear and concise feedback on issue progress, questions and resolutions
• Proactively reviewing the aforementioned JIRA support projects for outstanding issues, and taking them (the issues) forward to eventual resolution
• Documenting and promoting best practices or common issue resolutions, so as to empower company developers to resolve their own issues and reduce the likelihood of recurring issues
• Production follow up, installation, upgrade, patch management, test of plugin.
• Manage advanced support and consultancy on JIRA and Confluence tooling. This implies to be in touch with BU to clarify their needs, propose the adapted solution based on Jira/Confluence and support them regarding the realization.

Required qualifications:
• Ability to diagnose and troubleshoot basic technical issues
• Advanced Linux skills (Scripting, bash)
• SQL experience
• Fluent English communication skills

Application procedures:

Drop us your CV or Resume at career@energizeglobal.com if this fits your professional, personal qualifications and your career perspectives. Please indicate the position name in the subject line of your e-mail.
Feel free to contact our Talent acquisition specialists via the following number in case you have questions: +37460370244

Please send a message or attach your CV and send.

We’ll reply to you ASAP.




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